Effective Date: 09/13/2024
Last Updated: 09/13/2024

At Tour Mobility Rentals ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our electric scooter rental services ("the Service"), website, and mobile application ("the Platform").

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

1. Information We Collect

We collect various types of information to provide and improve our Service.

1.1. Information You Provide Directly

When you sign up for the Service, we collect the following personal information:

• Personal Identification Information: Name, email address and phone number.
• Payment Information: Credit/debit card details or other payment methods. We use third-party payment processors and do not store your payment details on our servers.

1.2. Automatically Collected Information

When you use our Platform, we automatically collect information such as:

• Device Information: IP address, device type, operating system, and browser type.
• Usage Data: Details of your interactions with the Platform, including the date and time of rentals, duration, distance traveled, and routes.
• Location Data: We collect real-time location information from your device and the scooters for navigation and tracking purposes.

1.3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect data about your interaction with our Platform. This helps us improve user experience, customize your interactions, and analyze site traffic.

You can manage your cookie preferences through your browser settings, but disabling cookies may limit your ability to use certain features of our Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, and maintain our rental service.
• User Verification: To verify your identity, age, and eligibility to use the Service.
• Payment Processing: To process payments for rentals, fees, and other transactions.
• Customer Support: To respond to inquiries, troubleshoot issues, and offer customer support.
• Personalization: To tailor the content and offers you receive based on your usage and preferences.
• Safety and Security: To protect the integrity of our Service, prevent fraud, and ensure the safety of our users.
• Legal Compliance: To comply with legal obligations, such as responding to legal requests or enforcing our Terms of Use.

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1. Service Providers

We may share your information with trusted third-party service providers that assist us with:

• Payment processing.
• Data analytics.
• Customer support.
• Marketing and communication services.

These service providers are only permitted to use your data as necessary to perform their tasks on our behalf and are required to protect your information.

3.2. Legal Requirements

We may disclose your information if required by law or in response to valid legal processes, including:

• To comply with government regulations.
• To respond to court orders or legal claims.
• To protect the safety, rights, or property of Tour Mobility Rentals, its users, or the public.

3.3. Business Transfers

In the event of a merger, acquisition, or sale of our company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or transfer of assets.

4. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we will securely delete or anonymize it.

5. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is entirely secure, so we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to any inaccurate or incomplete data.
• Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in the communications.

To exercise any of these rights, please contact us at [email protected].

7. Children’s Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete such information.

8. International Data Transfers

If you are accessing our Service from outside United States, please be aware that your information may be transferred to, stored, and processed in a different country. By using our Service, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the updated policy will indicate the "Last Updated" date. Your continued use of the Service after the changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Tour Mobility Rentals

[email protected]

+1 689 272 9289